About the role

Job Category: MTN Level 2 Job Description: Main Purpose: To co-ordinate the resolution of all escalated customer complaints within the defined parameters. MTN Uganda Limited is an equal opportunity employer and is seeking to recruit...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Operations Administrator Backofficecall Centre. Customer Mid level

Likely questions

Tell us about work you have done that is close to the Administrator - BackOfficeCall Centre. Customer Operations (Contract) role.
How would you approach your first 30 days at MTN?
Which of Operations, Administrator and Backofficecall have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Operations, Administrator and Backofficecall.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Administrator - BackOfficeCall Centre. Customer Operations (Contract) role because I can bring practical experience in Operations, Administrator and Backofficecall, learn the team quickly, and contribute to the outcomes MTN needs from this hire.

Administrator - BackOfficeCall Centre. Customer Operations (Contract)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.