About the role

$1,000 HIRING BONUS

JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience

Knowledge of and experience with customer service principles and practices

Administration and clerical processes

Six (6) months or more in a call center environment highly preferred

BENEFITS

Paid medical, vision, drug and dental insurance

12 paid holiday

401k plan; 200% employer match on first 5% of pay

Paid time off

And may more

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Entry

Technology & IT Administration Customer Service Remote Collaboration Contact Center Entry level

Likely questions

Tell us about work you have done that is close to the Contact Center Representative ($1,000 Hiring Bonus): HI Remote role.
How would you approach your first 30 days at Aloha Pacific Federal Credit Union?
Which of Administration, Customer Service and Remote Collaboration have you used recently, and what did it help you achieve?
What have you learned quickly in a past role, project, or training experience?
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Administration, Customer Service and Remote Collaboration.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Contact Center Representative ($1,000 Hiring Bonus): HI Remote role because I can bring practical experience in Administration, Customer Service and Remote Collaboration, learn the team quickly, and contribute to the outcomes Aloha Pacific Federal Credit Union needs from this hire.

Contact Center Representative ($1,000 Hiring Bonus): HI Remote

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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