About the role

Are you a recent graduate with a Diploma or Degree and some work experience, eager to kick-start your career and gain valuable industry exposure? We have an exciting opportunity for ambitious, motivated, and driven individuals who are looki...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Customer Account Consultant Contact Centre Mid level

Likely questions

Tell us about work you have done that is close to the Customer Account Consultant - Contact Centre: Call Centre Agent role.
How would you approach your first 30 days at Pepkor Lifestyle?
Which of Customer, Account and Consultant have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer, Account and Consultant.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Account Consultant - Contact Centre: Call Centre Agent role because I can bring practical experience in Customer, Account and Consultant, learn the team quickly, and contribute to the outcomes Pepkor Lifestyle needs from this hire.

Customer Account Consultant - Contact Centre: Call Centre Agent

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.