About the role

The purpose of the IT Infrastructure Engineer role contribute to one of the teams that delivers the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms within the TechOps team in order to provide high quality, stable compute platforms for the business, both for internal systems and commercial platforms.
You will be part of a team providing 24x7 operations of all, but not limited to, the following infrastructure components: data center/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery.
The team is also responsible for ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available.
A IT Infrastructure Engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organizational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to:

create and maintain documentation

perform all routine tasks according to process and checklists

monitor infrastructure and applications services

alert and take appropriate action

participate in cross-functional teams as directed by the TechOps Team Managers.

Must-have Qualifications:

Microsoft Server technologies such as Active Directory, Group Policy and DNS

Linux operating systems, build and configuration

Hypervisor/s administration (VMware experience preferred)

Backup solutions (Veeam experience preferred)

Network experience (IPv4, DNS, DHCP, Firewalling)

Very good communication background in working with US/UK counterparts

Desirable skills:

Automation skills (Ansible)

Experience of Rancher/Kubernetes

SAN technologies (iSCSI/NFS)

Server hardware build and maintenance

Knowledge of Cloud platforms (IaaS, PaaS in AWS/Azure)

Database management (Microsoft SQL and Postgres)

Application/Network monitoring tools (CheckMK, Zoho preferred)

Originally posted on Himalayas

Interview prep

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Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Administration CRM MySQL Operations SQL Mid level

Likely questions

Tell us about work you have done that is close to the IT Infrastructure Engineer role.
How would you approach your first 30 days at HRTx, Inc.?
Which of Administration, CRM and MySQL have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Administration, CRM and MySQL.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the IT Infrastructure Engineer role because I can bring practical experience in Administration, CRM and MySQL, learn the team quickly, and contribute to the outcomes HRTx, Inc. needs from this hire.

IT Infrastructure Engineer

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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