About the role
We are looking for a proactive and results-driven Student Success Manager (SSM) to join our friendly team and ensure students get the most out of their practical journey. Your mission? Guide students through their first steps with financial markets on demo and real accounts, increase engagement, support them in their practical sessions and more.
If you’re passionate about financial markets and sales, and you love working with people while being driven by results, this is the perfect role for you! 🚀
🧠About the Role
Contact new leads and students via calls, messaging apps, email, and other channels
Demonstrate strong knowledge of company and partner products/services
Guide users through account opening and deposit processes on trading platforms
Educate on benefits of real vs. demo accounts to drive conversions
Build trust and motivate students to become active traders
Follow communication standards and approved sales scripts
Accurately manage and update data in the CRM system
Track and respond to student interactions across multiple channels
Collaborate with Product, Marketing, and experts to improve conversion rates
Analyze user behavior and engagement to optimize sales strategies
Provide feedback to enhance student experience and conversion funnel
Conduct group webinars and promote additional products/features
Support various sales and operational tasks within the team
Requirements
3+ years of experience in Sales, or Account Management.
Experience in trading, forex, finance, or crypto is a must
Experience working in LatAm markets and understanding of regional student/customer behavior
Comfortable working with KPIs and performance-based targets
Experience using CRM systems, WhatsApp Business and Google Sheets
Sales-driven and goal-oriented, knowing how to engage students and convert them into active trading practice.
Strong communication skills, ability to build trust and explain professional concepts clearly
Proactive & problem-solving mindset, ability to identify student pain points and offer solutions
Attention to detail, organization, planning and discipline
English B1 and higher
Benefits
Salary in USD
Monthly uncapped commissions 🏆
21 working days of annual paid leave
Real growth opportunities and professional development 🚀
Unlimited access to Udemy Business 🎓
🌟 Who are we?
At Life Academy, we are passionate about helping people improve their lives through education. Our mission is to provide educational courses, hands-on practice, and masterclasses on dynamic, impactful, and practical topics that help individuals achieve success.
We are guided by three core values: trust, quality, and fun. Our courses are built around effectiveness and real-world application, enabling students to apply what they learn in their daily lives.
We make the learning process engaging and enjoyable, because we believe education doesn’t have to be boring.
Enjoy the experience of our courses!
Originally posted on Himalayas