About the role
Bookkeeping & Account Management
Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
Identify and resolve discrepancies with care and attention to detail
Conduct monthly financial reviews to ensure every client’s books are accurate and up to date
Client Support & Communication
Serve as the main point of contact for your clients — small business owners who rely on your guidance
Provide empathetic, professional, and clear communication across chat, email, and phone
Build strong relationships by explaining financial information in a way clients can easily understand
Problem Solving & Ownership
Take initiative to identify and resolve client concerns proactively
Own the client experience from start to finish, ensuring satisfaction and trust
Collaborate with internal teams using tools like Salesforce and Slack
QuickBooks Online Certification is required (active certification)
3+ years of experience in bookkeeping, auditing, or tax preparation
1+ years of customer-facing or client service experience — ideally supporting U.S.-based clients
Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
Strong customer service mindset with the ability to explain financial information clearly and empathetically
Hands-on experience using QuickBooks Online
High attention to detail, strong problem-solving skills, and a proactive approach
Degree in Accounting, Finance, or related field (or equivalent experience)
Must be based in the Johannesburg area and available to work North American business hours (9 AM – 5 PM PST)
Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow
MainStreet (Bench) is on a mission to transform every small business owner into an expert backoffice champion. By integrating accounting, HR, and hiring, we give growing companies a single, streamlined solution to manage their people, finances, and operations. The result is more efficiency, better transparency, and less friction—so teams can focus on scaling their business, not managing complexity.
Originally posted on Himalayas