About the role

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.

What You'll Do:

Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion

Turn client feedback into real intelligence for Product and Sales.

Drive measurable expansion revenue through strategic account management.

Prove that great Customer Success makes money — and own that number.

Personally manage and expand our most strategic enterprise accounts

Build automated health-score tracking systems that surface risks before they become problems

Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)

Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion

Integrate CRM workflows with product and support systems for seamless customer experiences

What Will Help You Thrive in This Role

6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.

A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.

You've built top-notch CS processes, playbooks, and best practices before, not just run them.

Experience automating customer health monitoring and risk detection.

A hands-on leadership style, you set strategy and roll up your sleeves.

Exceptional English and genuine executive presence.

Why Haut.AI?

Competitive base salary + a clear, transparent bonus structure

Fully remote, with flexibility across EU and UK time zones

Paid time off and a company-issued laptop

A collaborative, genuinely supportive team that ships

Direct impact on product and company growth

Room to grow at the intersection of AI, science and beauty

Sound like your kind of challenge? Let's talk 👋
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Interview prep

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Mid

Technology & IT CRM Data Analysis Operations Remote Collaboration Mid level remote

Likely questions

Tell us about work you have done that is close to the Head of Customer Success role.
How would you approach your first 30 days at Haut Ai?
Which of CRM, Data Analysis and Operations have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with CRM, Data Analysis and Operations.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Head of Customer Success role because I can bring practical experience in CRM, Data Analysis and Operations, learn the team quickly, and contribute to the outcomes Haut Ai needs from this hire.

Head of Customer Success

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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