About the role
United StatesThis position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaPart-Time - Live Verify Phone Agent (Remote)
Important: Please complete your application on the same computer you intend to use for work. The application includes required compatibility testing and is not mobile-friendly.
Agents support U-Haul's TruckShare 24/7 program by reviewing customer information, IDs, and selfies to approve rentals and help prevent fraud. This is a phone-focused customer service role that includes inbound/outbound calls, customer chats, and verification sessions in a fast-paced, high-volume environment. Successful agents can multitask, navigate multiple systems, identify potential fraud concerns, and deliver excellent customer service while assisting multiple customers simultaneously. Candidates should be able to effectively manage stress, remain adaptable, and maintain performance standards in a fast-paced environment.
Essential Functions
Review customer information and verification documents
Verify identity and rental eligibility
Handle inbound and outbound customer calls
Support customers through phone, chat, and online verification tools
Document customer interactions and verification outcomes
Meet quality, accuracy, and productivity standards
Requirements
1+ year of customer service experience (high-volume phone experience preferred)
Strong communication, problem-solving, and multitasking skills
Comfortable navigating multiple systems simultaneously
Strong attention to detail and decision-making abilities
Reliable attendance and punctuality
Pay & Benefits
Starting pay: $16/hour
Growth opportunities up to $19/hour within 6-9 months based on performance and attendance
Eligible bilingual agents may earn $18/hour after passing bilingual assessments
Comprehensive part-time benefits including Medical, Dental, Vision, Rx Savings, and 401(k)
Availability Requirements
Minimum 25 hours of availability per week
Must be available to work Saturday and Sunday (6 consecutive hours each day)
Must be available Friday, Saturday, and Sunday
Schedule commitment required for the first 6 months
Holiday availability required
Hours and schedules vary based on business needs
Current Priority Shifts (Arizona Time)
5:00 PM - 11:00 PM AZ
1:00 PM - 7:00 PM AZ
3:00 AM - 9:00 AM AZ (limited need)
Education Program
Virtual Instructor-led education followed by hands-on experience and ongoing coaching
Phone calls are introduced early in education
Full 90-day training commitment required
Consistent attendance, camera on participation, and professionalism are essential
Current Education Class
Start Date: 10/27/2026
Schedule: 2 weeks: Tuesday, Wednesday, Friday, Saturday & Sunday
Hours: 8:00 AM - 2:00 PM (Arizona Time)
Work-From-Home Requirements
Quiet, professional, distraction-free home workspace
Reliable high-speed internet with Ethernet connection
Childcare/dependent care arrangements in place during working hours
Camera participation required during training and meetings
Virtual backgrounds are not permitted
Technical Requirements
Windows 11 PC
16GB RAM minimum (32GB recommended)
SSD with available storage
Webcam and wired USB headset
Internet speeds:
50 Mbps download minimum
5 Mbps upload minimum
Under 100ms ping
Application Requirements - Must be included in your application to be considered:
Screenshot of your results for the Computer Specs test
Screenshots of your scores for the in your Facial Recognition Assessment
Complete Criteria Assessments: Live Verify: 4 Part Assessment
Applications are not currently accepted from Residents of: CA, CO, MD, MA, OR, RI, NJ, WA, or the District of Columbia or outside of the US.
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Originally posted on Himalayas