About the role

When you join DIRECTV youll be a part of a team thats supporting our customers from the front lines. Whether its solving their complex issues connecting them to the latest in technology through a sales-oriented approach or getting them plugged into our world-class services...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Customer Service Remote Collaboration Sales Customer Service Mid level remote

Likely questions

Tell us about work you have done that is close to the Customer Service Representative (Remote) role.
How would you approach your first 30 days at DIRECTV?
Which of Customer Service, Remote Collaboration and Sales have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Sales.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Service Representative (Remote) role because I can bring practical experience in Customer Service, Remote Collaboration and Sales, learn the team quickly, and contribute to the outcomes DIRECTV needs from this hire.

Customer Service Representative (Remote)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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