About the role

DRC Uganda is currently looking for a highly qualified and motivated individual to join our dynamic team as Support Services Manager. The overall purpose of the role: The Support Services Manager will be reporting to the Area Manager an...

Interview prep

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Use this as a quick practice sheet before you speak with the employer.

Mid

Customer Service Data Analysis Support Services Manager Mid level full-time

Likely questions

Tell us about work you have done that is close to the Support Services Manager role.
How would you approach your first 30 days at Danish Refugee Council?
Which of Customer Service, Data Analysis and Support have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Data Analysis and Support.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Support Services Manager role because I can bring practical experience in Customer Service, Data Analysis and Support, learn the team quickly, and contribute to the outcomes Danish Refugee Council needs from this hire.

Support Services Manager

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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