About the role

About Us
We are a growing travel agency passionate about creating seamless, memorable journeys for our clients. Our team specializes in providing personalized travel planning and support for vacations, cruises, resorts, and unique experiences worldwide.
Role Overview
We are seeking a detail-oriented and client-focused Travel Concierge to join our team. In this role, you will provide customized travel planning services, assist clients with booking needs, and deliver exceptional customer service from inquiry to trip completion.
Key Responsibilities

Consult with clients to understand their travel preferences and requirements

Research, plan, and book travel experiences including flights, hotels, resorts, and cruises

Provide recommendations and insider tips to enhance client experiences

Manage client itineraries and ensure accuracy of travel documents

Deliver high-quality service before, during, and after travel

Qualifications

Strong passion for travel and customer service

Excellent communication and organizational skills

Ability to work independently and manage multiple client requests

Tech-savvy with the ability to navigate online booking tools

Previous experience in hospitality, customer service, or travel is a plus but not required

What We Offer

Flexible, remote work environment

Access to professional training and industry certifications

Exclusive travel perks and discounts

Opportunities for growth and advancement within the agency

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Entry

Technology & IT Customer Service Remote Collaboration Travel Concierge Technology Entry level

Likely questions

Tell us about work you have done that is close to the Travel Concierge role.
How would you approach your first 30 days at HB Travels?
Which of Customer Service, Remote Collaboration and Travel have you used recently, and what did it help you achieve?
What have you learned quickly in a past role, project, or training experience?
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Travel.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Travel Concierge role because I can bring practical experience in Customer Service, Remote Collaboration and Travel, learn the team quickly, and contribute to the outcomes HB Travels needs from this hire.

Travel Concierge

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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