About the role
Dedicated liaison and technical program management expertise to empower enterprise clients. Enterprise Technical Account Management Services are subscribed at the client level contingent upon client’s service composition, ongoing growth, initiatives, strategic, and technical program management needs. The general scope of Enterprise Technical Account Management includes a combination of consultation, discovery, advisory, and status group sessions/meetings; partnering with client’s stakeholders and executives to define, drive, coordinate, execute, and communicate priority initiatives. These one-on-one and group sessions, phone inquiries, and a technical assistance program create a tailored curriculum-based approach as described below. Thrive will provide recommendations and guidance in alignment with Thrive NextGen.
Description
Primary customer point of contact and tactical liaison
Communication and coordination champion
Priority initiative/roadmap progress tracking
Intimate understanding of customers workflows, business process, policy, and procedures
Engage with and understand how users interface with technology
Technical Program Management
Provide Recurring Account Reviews
Establish program milestones, drive alignment towards a common vision, and execute on business & strategic goals
Coordinate communications for alignment, understanding, and resolution of issues and project constraints
Define and communicating the program charter, roles, tasks, milestones, budgets, and success measures
Ensure definition, alignment and focus on priority initiatives
Create and modify business and technical documentation for planning and reporting purposes
Discover
Develop and maintain a deep functional knowledge of client’s business operations, goals, technical challenges, and critical infrastructure
Significant customer immersion and team integration (physical, on-site presence if and when possible)
Participate in executive and senior leadership planning and progress client meetings
Understand customer’s workflows, process, policy, procedure, and how users interact with technology
Provide guidance and technology recommendations for planned business needs (growth, relocation, new initiatives)
Assess
Coordinate with Thrive’s project, security, network, and service delivery teams to ensure alignment with prioritized business objectives and initiatives
Schedule & conduct technical business conversations in alignment with client’s business technology drivers and ongoing internal programs
Review current business & technology trends and offer Thrive Platform solutions to address and remediate
Assess business risk and potential opportunities within their IT environment and provide technical solutions and mitigation recommendations
Assist with account technical due diligence services
Assist with cyber insurance compliance • Assist with vendor selection
Strategy
Assist with strategic guidance by aligning Thrive products and services with customer’s business goals, objectives, and technology direction
Provide insight to help mitigate risk with Thrive Platform products and services
Assist with new technology/solution environment readiness
Assist with budget forecasting and financial cost analysis reports and documentation
Desired Behaviors
Teamwork: works well across customer and Thrive environments
Adaptability: embraces constant change
Honest and high integrity
Strong work ethic (dependable, confident)
Willingness to learn and continuously improve
Willingness to lean in (run to the fire)
Ownership and accountability
Initiative: proactive – acts without waiting to be told
Requirements
College Degree with proven academic success or equivalent Military Experience
2+ years of account management or project management in a client facing role
Goal-Driven
Solution Sales & Technology Aptitude
Excellent grammar, written and oral communication skills
Strong Organizational Skills
Experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone
Originally posted on Himalayas