Procare HR

Client Success Manager

United States full-time Mid $85,000 - $100,000
full-time Mid level Technology & IT Salary listed Curated
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About the role

Note: This is a fully remote opportunity with occasional travel requirements!

Join ProCare HR as a Client Success Manager!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Your Impact:
As a Client Success Manager at ProcareHR, you'll be the primary point of contact for your clients, managing accounts, overseeing data and services, and ensuring they have the support they need. You’ll assist clients in maximizing their HRIS systems, especially UKG Ready, while helping them streamline HR operations.
Why Join Us:
Salary Range is $85,000-$100,000/yr | Credit given for experience

Great Benefits Available

Fully Remote Opportunity

What You’ll Contribute:
Lead client relationships from onboarding through optimization

Troubleshoot HRIS, payroll, and compliance issues unique to senior living

Collaborate internally to improve service and client outcomes

Partner with clients to ensure satisfaction and long-term retention.

What We're Looking For:

Bachelor’s degree in Business Administration, Human Resources, or related field.

Minimum 3 years of experience in client/account management.

Minimum 3 years of HR-related experience (payroll, benefits, HRIS).

Experience working with senior living providers (2+ years strongly preferred).

Proven UKG Ready configuration and optimization experience preferred

CRM experience (Salesforce preferred).

Prior experience in PEO/HR Shared Services (preferred).

Benefits Available:

Health insurance with company paid premium for employee only coverage

FSA and HSA options available

Company paid dental insurance for employee only coverage

Company paid life insurance

Company paid short- and long-term disability insurance

A 401K plan with company match and safe harbor contribution

Paid Time Off

Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident

Join us in reshaping the future of HR services!To apply, please complete the required questionnaire. We accept applications on a rolling basis.
We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.
Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. If you are an applicant from California, please review this notice.
E-Verify Participation
Procare HR participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Accounting Administration CRM Human Resources Remote Collaboration Mid level

Likely questions

  1. Tell us about work you have done that is close to the Client Success Manager role.
  2. How would you approach your first 30 days at Procare HR?
  3. Which of Accounting, Administration and CRM have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Accounting, Administration and CRM.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Client Success Manager role because I can bring practical experience in Accounting, Administration and CRM, learn the team quickly, and contribute to the outcomes Procare HR needs from this hire.

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