About the role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Specialist-Desktop SupportJob Description:

The Desktop Support Specialist role is to provide Remote Assistance forms of IT Technical Support for our overseas locations in United States and Philippines. The Desktop Support Specialist role serves to support the organization’s ability to maintain a productive end-user technology environment by ensuring that all provided hardware and software assets are fully functional. This position will provide technical support for equipment such as computers, printers and IP phones along with associated software components.
Location:

BGSI Division – WAH (Manila)PhilippinesOriginally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Remote Collaboration Specialist Desktop Support Technology Mid level

Likely questions

Tell us about work you have done that is close to the Specialist-Desktop Support role.
How would you approach your first 30 days at Sagility?
Which of Remote Collaboration, Specialist and Desktop have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Remote Collaboration, Specialist and Desktop.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Specialist-Desktop Support role because I can bring practical experience in Remote Collaboration, Specialist and Desktop, learn the team quickly, and contribute to the outcomes Sagility needs from this hire.

Specialist-Desktop Support

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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