About the role
This is a future vacancy, expected hiring date in early 2027. We are inviting expressions of interest only at present.
SignWow is a Deaf-led accessibility technology company dedicated to bridging communication gaps between Deaf, Hard of Hearing, and hearing communities.
Our mission is to bridge communication gaps and expand access, inclusion, and advocacy across the United States by delivering exceptional remote and on-demand sign language interpreting and Deaf-led communication access solutions powered by modern technology.
Our vision is a future where Deaf, Hard of Hearing, and hearing individuals communicate effortlessly through inclusive sign language services, next-generation platforms, and a nationwide ecosystem that supports accessibility in workplaces, healthcare, education, government, and communities.
SignWow provides communication solutions including Video Remote Interpreting (VRI), scheduled interpreting services, accessibility technology, community training, and advocacy-driven support services.
Job Title: Director of Communication Access
Salary: The anticipated annual base salary range is dependent on experience, credentials, geographic location, and internal equity.
Benefits: This role is eligible for medical, dental, and vision coverage, paid time off, paid holidays, a 401(k), and other company-sponsored benefits.
Hours: This is a full-time, exempt position. The role may require flexibility to support urgent service requests and changing scheduling needs.
Location: This role is remote/hybrid and open to candidates located in approved U.S. states.
Closing Date: N/A
Role Overview
The Director of Communication Access is a senior leadership role responsible for overseeing the strategy, operations, quality, and scalability of SignWow’s interpreting services in the United States.
This role leads all interpreter operations supporting VRI, VRS, captioning coordination, and scheduled interpreting services, ensuring high-quality service delivery, interpreter performance excellence, and operational efficiency.
The Director will manage interpreter teams, scheduling operations, and quality assurance while collaborating with technology, customer success, and executive leadership to scale SignWow’s communication access services nationwide.
This position plays a critical role in ensuring that Deaf and Hard of Hearing users receive reliable, professional, and culturally competent interpreting services across all platforms.
Key Responsibilities
Strategic Leadership
Develop and execute operational strategies to scale SignWow’s interpreter services nationwide
Establish service delivery models for VRI, captioning, and interpreting.
Align interpreter services operations with SignWow’s long-term growth and technology roadmap
Partner with executive leadership to support expansion into new markets and sectors
Interpreter Operations Management
Lead the overall operations of interpreter services including:
VRI (Video Remote Interpreting)
Captioning coordination
On-demand and scheduled interpreting services
Ensure operational coverage to meet service demand and client requirements
Implement efficient workflows for interpreter scheduling and booking
Interpreter Booking & Scheduling Oversight
Oversee interpreter scheduling and booking systems to ensure optimal interpreter utilization
Ensure timely assignment of interpreters across all service types
Manage urgent and high-priority interpreting requests
Develop scalable systems to support 24/7 service operations if applicable
Interpreter Quality Assurance
Establish and maintain interpreter quality standards and evaluation frameworks
Monitor service delivery through performance reviews, service audits, and feedback systems
Implement quality improvement initiatives to enhance interpreting accuracy, professionalism, and cultural competence
Ensure interpreters maintain appropriate certifications, credentials, and continuing education
Interpreter Recruitment & Workforce Development
Lead recruitment strategies to expand SignWow’s national interpreter network
Oversee interpreter onboarding, training, and professional development programs
Develop retention initiatives to support interpreter engagement and career growth
Build relationships with interpreter training programs and professional associations
Technology & Platform Integration
Partner with product and technology teams to optimize:
VRI and VRS platforms
Captioning service workflows
Interpreter scheduling and dispatch systems
Provide operational insights to improve platform reliability, usability, and interpreter experience
Client Service & Escalation Management
Support enterprise clients, government agencies, healthcare providers, and educational institutions
Address complex service escalations and ensure high client satisfaction
Ensure service delivery meets ADA accessibility standards and industry best practices
Skills & Experience Required - Essential
7+ years of experience in interpreting services, accessibility services, or interpreter operations
3+ years of leadership or management experience
Deep understanding of ASL interpreting services and Deaf culture
Experience managing interpreter scheduling, booking systems, or service operations
Strong operational leadership and team management skills
Skills & Experience Required - Desirable
RID Certification (NIC, CI/CT, CDI) or equivalent interpreting credentials
Experience with VRS, VRI, or captioning services
Experience in accessibility technology platforms
Experience scaling services nationally or managing remote interpreter teams
Knowledge of ADA accessibility requirements and communication access standards
What We Offer
Opportunity to help scale a Deaf-led accessibility technology company
Direct impact on improving communication access nationwide
Work with mission-driven teams focused on inclusion and innovation
Flexible and remote-friendly work environment
Leadership opportunity in a rapidly evolving accessibility technology industry
Diversity and Inclusion Statement
SignWow is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
If you require adjustments to the application or interview process, please let us know — we’re keen to support you.
Originally posted on Himalayas