About the role
Job Title: CCTV Monitoring Staff
Department: Security Operations
Reports To: Security Operations Manager
Role Overview:
The CCTV Monitoring Staff is responsible for overseeing live video feeds and alarm systems from a central command center. The primary goal is to identify suspicious behavior, verify security alerts (motion, tripwire, or heat sensors), and coordinate immediate responses through on-site audio interventions or by dispatching emergency services.
Key Responsibilities
Active Monitoring: Observe multiple live camera streams to detect unauthorized access, loitering, or criminal activity.
Alarm Verification: Analyze AI-triggered alerts (e.g., motion sensors, line-crossing, or facial recognition) to distinguish between genuine threats and false alarms.
Remote Guard Tours: Conduct "virtual patrols" by switching between cameras at scheduled intervals to ensure site integrity.
Health Checks: Regularly check that cameras, and network connections are fully operational.
Troubleshooting: Report equipment malfunctions (e.g., blurry lenses, lost feeds, or power failures) to the technical team.
Incident Logs: Maintain detailed, timestamped logs of all alarms, suspicious activities, and actions taken.
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Required Qualifications
Experience in CCTV monitoring, security operations, or command center environments.
Strong knowledge of surveillance systems, camera layouts, and monitoring protocols.
Familiarity with incident reporting tools and case management systems.
Ability to translate operational procedures into clear training content.
●Strong communication and facilitation skills.
Originally posted on Himalayas