About the role
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.
Job Type: Full Time/Permanent
Location: Cape Town
Work Place: Fully Remote
Your Profile
You are a cheerful, friendly, and communicative person who enjoys talking to people and is motivated to achieve challenging goals.
Ideally, you bring:
Native Swiss German speaker
Experience in inbound telephony (customer service, support hotline)
Experience in outbound telephony (sales, B2C/B2B appointment setting)
A persuasive personality with strong potential and drive for outbound sales success
Quick understanding and confidence with common IT tools
Loyalty, reliability, and an efficient, precise working style
Enjoyment and genuine interest in the job
Stable internet connection (ideally fiber optic)
Personal Qualities (for Home Office)
Self-organization: Ability to structure work independently and meet deadlines
Discipline and self-motivation: Staying productive without constant supervision
Sense of responsibility: Acting proactively when customer issues arise
Remote teamwork: Willingness to collaborate digitally via Teams, Slack, or Zoom
Our client’s Services
Telephone Sales Promotion:
Acquiring new customers through direct sales or appointment setting
Strengthening customer loyalty through loyalty offers, additional sales, or cross-selling
Winning back customers with special offers
Conducting surveys to determine customer needs or satisfaction
Telephone and Written Customer Service:
Managing customer service processes from order acceptance to invoicing
Handling customer inquiries by phone, email, or chat
Hotline and Support Services:
First-level support
Complaint management and problem resolution
Responsibilities
You will handle a variety of tasks in telephone and written inbound and outbound communication, depending on the project. If you don’t yet have experience in this field, you should at least bring a strong interest in learning about these activities.
Benefits
Comprehensive onboarding and training
Friendly, supportive team culture
Fully equipped home office setup
Flexible work scheduling
Originally posted on Himalayas