Capital Bank

Mortgage Loan Processor

United States full-time Mid $25 - $32
full-time Mid level Technology & IT Salary listed Curated
Sign in to apply Free account — we bring you straight back to this role.

About the role

About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose
The Mortgage Loan Processor works closely with loan originators to process mortgage loans in order to provide a best-in-class customer experience. The Processor receives the application online in and must have the ability to quickly review for accuracy and completeness, advise the LO as to viability of loan at first glance and then must acquire necessary documents to submit to underwriting for final approval.
Position Responsibilities

Calculates principal, interest and closing cost amounts and notifies the borrower accordingly

Prepares mortgage loan files by reviewing loan applications and clarifying and/or obtaining additional information

Confirms mortgage loan application information by corresponding with verification sources

Obtains mortgage loan documentation by ordering credit reports, land surveys, building appraisals, titles and related information

Identifies mortgage loan application and documentation problems by highlighting deficiencies and notifying the mortgage loan underwriter and/or mortgage loan supervisor accordingly.

Calculates principal, interest and closing cost amounts and notifies the borrower accordingly

Processors should be able to disclose new loans, issue COC’s and complete the set up function of their loans

Minimum Education & Experience

Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required

Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.

Experience processing conventional, FHA and VA loans

Proven customer service ability is required

Technical Knowledge and Skills

Microsoft office software suite (Word, Excel, PowerPoint, etc)

Encompass

Excellent oral and written communication skills

Compensation

Base Salary Range: $25.00 - $32.00 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.

Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

This is a 100% remote role.

We are currently hiring only within our core locations which include Maryland (MD), District of Columbia (DC), Virginia (VA), Pennsylvania (PA), Delaware (DE), Indiana (IN), Illinois (IL), North Carolina (NC), South Carolina (SC), Florida (FL).

Why Join Us?

Join a growing company with a culture that fosters an entrepreneurial spirit

Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?

Company Contributions to your 401k - Regardless of your contribution

Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!

Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Excel Remote Collaboration Sales Writing Mid level

Likely questions

  1. Tell us about work you have done that is close to the Mortgage Loan Processor role.
  2. How would you approach your first 30 days at Capital Bank?
  3. Which of Customer Service, Excel and Remote Collaboration have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Excel and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Mortgage Loan Processor role because I can bring practical experience in Customer Service, Excel and Remote Collaboration, learn the team quickly, and contribute to the outcomes Capital Bank needs from this hire.

Related jobs.

More roles from this company or category.