About the role

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly within our clients' teams and tools, while NeoWork handles recruiting, HR, benefits, and ongoing support.
Key Responsibilities

Respond to customer inquiries via phone, live chat, and email within defined service levels
• Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
• Escalate complex cases to the right team with clear, complete notes
• Document every interaction accurately in the client's CRM or helpdesk (e.g., Zendesk, Gorgias, Freshdesk)
• Identify recurring issues and share feedback to improve help articles and processes
• Meet quality, productivity, and customer satisfaction targets

Requirements

1+ year of experience in customer support, call center, or client-facing service roles

• Excellent spoken and written English

Calm, empathetic, and solution-oriented communication style
• Comfortable using helpdesk, CRM, and ticketing tools
• Strong attention to detail and ability to multitask across channels
• Availability to work U.S. business hours
• Based in Colombia, with a reliable home office setup and stable internet connection

Nice to Have
• Experience supporting U.S. customers
• Experience in e-commerce, SaaS, or healthcare support

• Fluency in Spanish
Benefits

We offer health insurance for contractors

• Holiday Extra Pay

The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.

Originally posted on Himalayas

Interview prep

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Use this as a quick practice sheet before you speak with the employer.

Entry

Technology & IT CRM Customer Service Human Resources Operations Remote Collaboration Entry level

Likely questions

Tell us about work you have done that is close to the Customer Support Representative role.
How would you approach your first 30 days at NeoWork?
Which of CRM, Customer Service and Human Resources have you used recently, and what did it help you achieve?
What have you learned quickly in a past role, project, or training experience?
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with CRM, Customer Service and Human Resources.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Support Representative role because I can bring practical experience in CRM, Customer Service and Human Resources, learn the team quickly, and contribute to the outcomes NeoWork needs from this hire.

Customer Support Representative

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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