About the role
CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. CCBill has been offering industry-leading solutions since 1998.
The Merchant Support Specialist is responsible for handling all aspects of support for our on-line payment processing merchants. This includes but is not limited to the following: Technical support, integrating merchants and affiliates to CCBill systems, process management, account and contract maintenance, account review and soft selling additional features that will benefit our merchants.
Location: Serbia
Working schedule: Tues - Sat, 2pm-10pm CET
Key Job Requirements:
Responsible for handling all forms of client communications via phone, chat, and email
Perform triage and troubleshooting of all issues and requests
Provide proper follow up on any issue resolution to the merchant
Complete change documentation for merchant requests
Ownership of merchant technical integrations with CCBill systems
Experienced resource to merchants regarding company products and features
Soft Selling CCBill products to increase revenue for our merchants
Properly escalate issues to internal teams according to departmental policies
Organized and up to date on all current Company systems and features
Identify and implement solutions to improve the Merchant experience
Offers ancillary support for any escalations via other customer support groups
Other duties as assigned
Key Skills and Qualifications:
High school degree or equivalent education
Proficient with Microsoft Word, Excel and current web browsers
Working knowledge of current internet technologies
Demonstrated ability to research and solve problems quickly with limited resources
Ability to interface effectively with all levels of employees and management
Ability to multitask
Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
High degree of professionalism
Excellent English language verbal and written communication skills
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.
Originally posted on Himalayas