About the role
Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end Irish payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience.
We are seeking a Payroll Administrator with proven experience in Irish payroll processing to join our Irish team at the heart of our Irish Operations. We are looking for someone with an exceptional eye for detail and the ability to coordinate multiple payrolls for our customers.
On a typical day you'll be...
Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
Processing end-to-end Irish payrolls of various headcount and pay complexity in accordance with agreed timelines
Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Preparing and uploading ROS submissions and dealing with Clients Revenue queries on their behalf.
Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
Making sure that customers are fully updated and never in any doubt as to how their service is being managed
Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
Being honest and authentic in communicating both positive and difficult conversations
Being a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
To be truly effective you will…
IPASS certified with at least 1 year of proven experience in Irish payroll processing, ideally in a busy bureau environment (if you have experience with Megapay- that would be a fantastic asset)
Great team player with the ability to work under pressure and coordinate multiple payrolls
Exceptional attention to detail and driven by accuracy and quality with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
Great customer service skills, able to build solid working relationship with our clients
Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
Really good with databases, systems and software packages, especially Microsoft Excel
Originally posted on Himalayas