About the role
Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!
Summary:
Bamboo Health is building a team of compassionate clinicians and leaders who are committed to improving care access to those in most need. We are seeking a seasoned, highly motivated Senior Project Manager who can bridge clinical, operational, and technical workstreams across provider and payor organizations. This role owns end-to-end project delivery—from initial scoping through go-live and post-launch stabilization—while consulting directly with customers on workflow design to drive results and accelerate implementation timelines. In addition to leading individual implementations, you will manage a portfolio of partner engagements, balancing competing priorities, risks, and stakeholder needs while helping scale implementation best practices across the organization. The ideal candidate brings a strong mix of project management and client success experience, deep healthcare delivery knowledge, and the judgment to work independently with minimal oversight, comfortably tailoring communication across a variety of stakeholders and cross-functional teams.
What You’ll Do:
Own the full implementation lifecycle for new provider or payor partners, working independently and with minimal oversight to ensure all milestones, deliverables, and outcomes are met on time and within scope.
Serve as the primary point of contact and trusted advisor for external partners, including health systems, provider networks, and payors.
Partner with customers and internal clinical and operational teams to design workflows, staffing models, referral pathways, and escalation processes that support successful implementation and accelerate time to value.
Collaborate with data integration and IT teams to enable connectivity with EHRs, care management platforms, and analytics tools.
Guide partners through workflow changes, training, and adoption planning to drive results and ensure smooth go-live transitions.
Maintain project plans and status reports, as well as risks and issues logs.
Tailor communication of progress, dependencies, and mitigation plans across audiences, from junior project managers to executive leadership, both internally and externally.
Capture lessons learned and feedback to refine implementation methodology, mentor less experienced project managers, and accelerate future rollouts.
Manage a portfolio of concurrent implementations, balancing timelines, risks, dependencies, and stakeholder priorities to ensure successful delivery.
Identify repetitive tasks and partner with team leads to implement scalable automation solutions.
What Success Looks Like…
In 3 months…
Take ownership of at least one active implementation, serving as the primary customer contact while maintaining accurate status reporting, risk management, and stakeholder communication.
Build strong relationships with key internal and external stakeholders and identify opportunities to improve workflows, processes, or implementation efficiency.
Identify at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content).
In 6 months…
Independently manage a portfolio of concurrent implementations, consistently delivering key milestones on time and within scope.
Lead partners through workflow design, operational readiness, training, adoption planning, and go-live execution.
Serve as a trusted advisor to customers while mentoring less experienced project managers and contributing implementation best practices across the team.
In 12 months…
Deliver multiple successful go-lives with measurable post-launch stabilization, such as partner adoption targets met and time to value shortened compared with baseline.
Capture lessons learned across your implementations and contribute at least two lasting improvements to our implementation playbook, templates, or tools.
Be recognized as a go-to leader for complex implementations, influencing customer outcomes, supporting executive-level partner relationships, and helping elevate implementation excellence across the organization.
What You Need:
Bachelor’s degree and 8+ years of combined experience in healthcare project management and account/client success, preferably with exposure to behavioral health, care coordination, or population health in technology enabled services.
Proven success independently leading complex implementations or partnerships involving provider organizations, payors, or health IT vendors, with minimal oversight.
Experience with EHR integrations, referral management workflows, or value-based care initiatives strongly preferred.
A consultative, proactive, solutions-oriented mindset with strong attention to detail.
Demonstrated ability to navigate ambiguity, solve complex problems, and independently drive projects forward in dynamic environments.
Strongly empathetic with a keen desire to reduce barriers to behavioral health and social services for the underserved.
Ability to convey technical information and tailor communication across a range of audiences and levels, from junior project managers to clinicians, administrators, and C-level executives, exercising strong, independent judgment in what and how to communicate with customers.
PMP (Project Management Professional, PMI) is preferred.
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
A forward-thinking, curious mindset with an openness to experimenting with new technologies.
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically for work.
What You Get:
Join one of the most innovative healthcare technology companies in the country.
Have the autonomy to build something with an enthusiastically supportive team.
Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
Receive competitive compensation, including health, dental, vision and other benefits.
Belonging at Bamboo
We Care. #BambooHealthValuesCare
Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.
We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.
Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.
Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.
Originally posted on Himalayas