About the role
What is working at Bettermile like?
🌟 We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities
🌍 We mean diversity and we put it in numbers: 40 languages, 40 nationalities, 40% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us
🚀 You can quickly take on responsibility without feeling left alone. Your team is always at your side
🎨 We mean it when we say “cutting edge” and have a high level of creative freedom in our everyday work
🏢 We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg
✈️ Remote work from anywhere for up to 12 weeks in total in a year
🛌 Enjoy 27 vacation days (with a 5-day week model)
🍎 Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them
💡 Outstanding flexibility we are proud of – and of course, the best colleagues in the world!
About the User Insights & Support Team:
Our team is like a navigation system for the successful experience of our users.
We don't just improve performance. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We look forward to answering questions and getting to the bottom of uncertainties.
We are proud to have an open door for feedback, because our customers' opinions drive change and improvement. We have a few pre-defined solutions, because we believe that every path should be unique.
The UsIS team is more than ‘just’ support. We are comrades-in-arms, believing in the vision and encouraging each other to take each step with confidence.
You will be taking care of
Writing scripts for and editing driver-facing tutorial and onboarding videos that help our users get started and grow with confidence
Designing materials such as one-pagers, posters, and merch for our depots, often on short notice
Assisting in managing our driver merch from start to finish, including finding vendors, keeping track of budget and orders, and organizing delivery to the depots
Taking on regular support shifts, helping users directly and gaining first-hand insight into what they really need
Turning what you learn in support into better visual content, so our videos and materials answer the questions users actually have
You check these boxes
You are proficient in Adobe Premiere Pro/DaVinci/Avid and you pick up new tools quickly
You have a good eye for clear, engaging visual storytelling
You genuinely enjoy supporting users and see support shifts as a valuable part of the role
You welcome feedback and use it to make your work better
You are a team player who stays humble, reliable, and happy to take on the tasks the team needs most
You work in an organized, detail-oriented way and keep track of several projects at once
You have strong English skills; German or any additional language is a plus
It is awesome if you also have
Experience in scriptwriting for tutorials, explainer videos, or social content
Interest in support or customer-facing roles
An interest in user experience, onboarding, or learning design
Experience with Figma is a plus
Take your chance
Be a part of shaping a fast-growing industry and make an impact from day one. You’ll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward.
Currently, we’re proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.
About us
At Bettermile, we believe delivery shouldn’t be business as usual. We’re transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone.
Our geo-based, AI-powered SaaS product handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints.
We’re setting a new standard for the last mile and pushing the industry forward, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.
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