About the role
Category: Customer Service
Location:
Location:Portugal
Workload:Full-Time
Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.
Main Responsibilities:
Provide support to high-level clients via chat, email, and phone.
Assist customers with the self-serve advertising platform and related tools.
Deliver pre- and post-sales support for digital advertising products.
Troubleshoot and resolve technical issues, such as bugs or delivery errors.
Communicate updates and resolutions to clients in a timely and professional manner.
Identify opportunities for customers to enhance their advertising performance.
Gather client feedback and share product insights to improve user experience.
Candidate Profile:
Fluency in German(mandatory) and proficient English.
Strong communication, problem-solving, and interpersonal skills.
Basic technical proficiency and computer skills.
Ability to manage multiple tasks in a fast-paced environment.
A team player with a proactive and customer-oriented mindset.
Previous experience in customer support or digital marketing is valued but not required.
Compensation & Benefits Package:
Competitive monthly salary
Performance-based bonuses
Health insurance and employee discounts
Meal allowance
Full training provided and paid
Real career progression opportunities in a leading industry
Why Apply?
Join a well-established and reputable company in the customer experience sector.
Work with globally recognized brands in an exciting and innovative field.
Enjoy a dynamic and multicultural team environment.
Build your career with ongoing training and advancement potential.
Benefit from a competitive compensation.
If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!
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DetailsOriginally posted on Himalayas