About the role
EHR Integration Specialist, Customer Success (Clinical Solutions)
Where your technical expertise meets real clinical impact.
Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.
About Our Team
We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients.
About the Role
You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better.
This is a high-visibility role. Your work will directly affect customer satisfaction and retention.
What You’ll Do
Become the expert on the business models and rules behind each Clinical Solutions product
Master the access and entitlement methods used across our business
Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution
Lead complex integration conversations with customer IT teams and stakeholders
Answer customer questions on technical requirements and integration capabilities with confidence
Spot process improvements, then recommend, implement, and sustain them
Maintain technical integration documentation that captures and shares best practices
Connect teams across departments so downstream functions succeed
Develop and refine processes for enhanced features that drive customer retention
What You Bring
Required
Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
Ability to juggle multiple priorities and meet deadlines
Bachelor’s degree (BS/BA) or equivalent experience
Preferred
Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts
Healthcare IT implementation support and project management experience
Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience
Why You’ll Love It
You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care.
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Maryland, the base pay range is $82,800 - $137,800.This job is eligible for an annual incentive bonus.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Originally posted on Himalayas