About the role
Category: Revenues & Benefits
Location:
Our client is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising ourclients’ operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging ourbest-in-classbusiness process outsourcing and operational transformation expertise.
Our client is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver anaward-winningservice and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.
Our client aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
Offering a comprehensive and market-competitive benefits package you will also be rewarded with access to our benefits programme, Look Inside, which provides easy access to unbeatable discounts for retailers such as Argos, M&S, B&Q, Currys PC World, etc.
Weare offeringan opportunity to work from home as a Valuation Technical Specialist / Revenues Technician, forming part of our virtual NNDR shared service centre. The role will include a combination of valuations, recovery and housekeeping work; ensuring that the rating list is accurate whilst reviewing and administering high value business rates accounts, handling complex financial queries and supporting our customers to find solutions to difficult issues. You will be expected to manage challenging situations to conclusion, taking full ownership of the outcome and embracing first contact resolution as a standard approach.
The successful candidate will help support a network of staff who are contractually responsible for answering a range of technical queries from ratepayers, agents and solicitors; updating and administering Business Rates accounts across a number of systems (Northgate, Academy, Information@Work & Civica).
Key tasks and responsibilities:
Undertake all aspects of valuation work, including schedules, billing authority reports and reconciliations;
Undertake debt chasing and oversee recovery processes;
Managevarious housekeeping reports and exercisesfor NNDR
Support\mentor colleagues with their development
Quality monitoring and training
Update documentation froma variety of sources to ensure NNDR accounts are accurate
Timely action ofclient requests
Complaints and FOI requests
To support operational servicedelivery to clients
Comply with corporate HR and Health & Safety policies and procedures.
Requirements
Essential Skills and Attributes:
Ability to demonstrate a sound understanding of business rates legislation and practise;
Experience of undertaking valuation duties;
Experience of using Academy/Northgate/Information@Work & Civica systems desirable;
Educated to GCSE level or equivalent with minimum 5 gradesA-C including English and Maths;
Evidence of delivering a first class service to a diverse range of customers from initial point of contact;
Experience of gathering, organising and managing information;
Being responsive, customer-focused and committed to customer care;
Experience in working in a busy office environment;
Demonstrate a flexible approach to working patterns to meet business peaks and troughs.
DetailsOriginally posted on Himalayas