Centerstone

Crisis Care Consultant

United States full-time Mid $17 - $23
full-time Mid level Technology & IT Salary listed Curated
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About the role

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:

SUMMARY OF POSITION
This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team’s efforts toward suicide prevention. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.

ESSENTIAL DUTIES & RESPONSIBILITIES

Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.

Conduct outreach calls to individuals assessed by mobile crisis to promote safety

Meet the ethical and clinical standards in compliance with all accreditation.

Attend team meetings, in-service training, supervision, and other quality assurance training.

Demonstrate high-level customer service skills and professional etiquette.

Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.

Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.

Assist in administrative tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES

Effectively communicate via written, verbal, in person and virtual methods.

Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.

QUALIFICATIONS

Education Level
Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

Experience

One year preferred.

Certification/Licensure

N/A

Shift Availability

Sunday-Thursday 12pm-8:30pm

Wednesday-Sunday 8am-4:30pm

8:00 AM - 4:30 PM Saturday-Wednesday

10a-6:30p Sunday-Wednesday

Sunday-Thursday 10a-6:30p

Thursday – Monday 1p-9:30p

PHYSICAL REQUIREMENTS

Standing – 20%
Sitting – 80%

Squatting – Occasional
Kneeling – Occasional
Bending – Occasional
Driving – Occasional
Lifting – Occasional

DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full timePay Range:
$16.50--$23.10Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

Medical, dental, and vision health coverage

Flexible Spending and Health Savings Accounts

403b retirement plan with company match

Paid time off and ten paid holidays

AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Crisis Care Consultant Technology Mid level

Likely questions

  1. Tell us about work you have done that is close to the Crisis Care Consultant role.
  2. How would you approach your first 30 days at Centerstone?
  3. Which of Customer Service, Crisis and Care have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Crisis and Care.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Crisis Care Consultant role because I can bring practical experience in Customer Service, Crisis and Care, learn the team quickly, and contribute to the outcomes Centerstone needs from this hire.

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