About the role

Supporting customers in discovering and using the features of our SaaS platform

Resolving customer issues via email, chat and phone

Actively contributing to improving customer service standards

Identifying root causes of reported issues and collaborating with internal teams to eliminate them

Creating and maintaining articles for our knowledge base

Experience in customer-facing roles within SaaS or e-commerce environments

Strong problem-solving skills and confidence in handling customer requests

German at a professional working level (spoken and written)

English at a minimum B2 level

Ability to explain complex issues in a clear, simple and understandable way

Skill in translating technical language into everyday, user-friendly communication

Nice to have
Basic knowledge of Postman and APIs

What we offer

A supportive, experienced team you can always rely on

Full onboarding and work in a small, close-knit support team

Employment contract (UoP)

Multisport card and private medical care

Fully remote work or hybrid model in Kraków or Warsaw

Paid on-call duties outside standard working hours, based on a predefined schedule

We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.
At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Customer Service Remote Collaboration Customer Support Specialist Mid level

Likely questions

Tell us about work you have done that is close to the Customer Support Specialist with German role.
How would you approach your first 30 days at Kariery w firmie AUTENTI Sp. z o.o.?
Which of Customer Service, Remote Collaboration and Customer have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Customer.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Customer Support Specialist with German role because I can bring practical experience in Customer Service, Remote Collaboration and Customer, learn the team quickly, and contribute to the outcomes Kariery w firmie AUTENTI Sp. z o.o. needs from this hire.

Customer Support Specialist with German

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.