H-Tech Supports

Desktop Support Engineer

Berlin, Germany full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

About H-Tech Supports
Founded in 2013, H-Tech Supports has grown organically year on year and today provides technology services in over 50 countries. Through industry knowledge and quality of service, clients rely on the team to keep operations running and drive digital transformation and technological advances.
What you will do
Based on-site in Berlin, you will step into a 12-month freelance contract providing 40 hours per week of dedicated deskside support and technical assistance.
What the role requires
You bring proven experience in desktop support and hardware troubleshooting, with the ability to work independently on-site and communicate effectively with clients.
Your first months at H-Tech Supports
You will have taken on day-to-day on-site support operations, resolved initial hardware and software tickets, and established close working relationships with local client teams.
Benefits
Career Training

Company laptop

Working with us
This freelance contract offers a clear 12-month commitment based on-site in Berlin at 40 hours per week. You will join an established global network delivering reliable technology services across multiple sectors.

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Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Operations Desktop Support Engineer Technology Mid level

Likely questions

  1. Tell us about work you have done that is close to the Desktop Support Engineer role.
  2. How would you approach your first 30 days at H-Tech Supports?
  3. Which of Operations, Desktop and Support have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Operations, Desktop and Support.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Desktop Support Engineer role because I can bring practical experience in Operations, Desktop and Support, learn the team quickly, and contribute to the outcomes H-Tech Supports needs from this hire.

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