About the role
Who We Are
PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.
Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.
As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.
Contract Duration: ASAP to March 31, 2027
Security Clearance: Reliability or higher is required at time of application
Job Summary
As part of the Integrity Team, the Risk & Controls Consultant will lead integrity and quality control implementation across the Social Security Solution. Working closely with cross-functional teams, the consultant will identify operational and integrity risks and translate them into business requirements, processes, and controls that support effective service delivery.
Responsibilities
Lead integrity and quality control implementation across the Social Security Solution.
Identify integrity, compliance, operational, and business risks and translate them into business requirements, processes, and operational controls.
Collaborate with business and technology stakeholders to support solution design and delivery.
Facilitate workshops, gather requirements, and lead stakeholder and client discussions.
Prepare presentations and communicate recommendations to project teams and clients.
Develop and recommend risk mitigation strategies, quality controls, and compliance measures.
Contribute to the continuous improvement of integrity, compliance, and quality practices.
Work within a matrixed environment to negotiate and support complex solution outcomes.
Partner with cross-functional teams to embed integrity and quality objectives throughout the solution lifecycle.
Provide guidance and mentorship to junior team members.
Support the delivery of complex public sector and financial services solutions.
Requirements
3+ years of experience implementing citizen-facing public service case management solutions (Social Security, Social Services, Taxation, Customs, Grants, or similar) or banking/financial services solutions is required.
Strong experience with business process design and requirements gathering.
Business process transformation includingcomplex case management implementation (multi-year)
Designing or implementing fraud, integrity or quality controls, compliance programs or similar.
Risk management on a public service or financial services environment (risk assessment and mitigation strategies)
Working with cross-functional agile product teams
Experience preparing presentation materials and leading client discussions and leading stakeholder workshops.
Experience working in a matrixed environment and negotiating complex solutions.
Strong analytical and problem-solving skills with the ability to assess risks and translate them into actionable requirements, processes, and controls.
Experience in business process transformation (Preferred).
Experience with complex, multi-year case management implementations (Preferred).
Experience with risk management, including risk assessment and mitigation strategies, in public sector or financial services environments (Preferred).
Experience working with cross-functional Agile product teams (Preferred).
Work With Us
At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.
We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.
PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.
Originally posted on Himalayas