About the role
Headquarters: Ciudad de México, Mexico
URL: https://resolv.global
We are seeking customer-focused and dependable Seasonal Customer Care Representatives to join our growing remote team.
In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.
We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we’d love to hear from you.
Key Responsibilities
Provide excellent customer service through phone, email, chat, and social channels.
Assist customers with order inquiries, returns, billing questions, and product information.
Accurately enter customer and order information into internal systems.
Resolve customer concerns professionally and escalate issues when necessary.
Maintain records of customer interactions and actions taken.
Identify opportunities to improve customer satisfaction and support sales initiatives.
Collaborate with team members and supervisors to ensure smooth operations.
Qualifications
Strong English verbal and written communication skills
Customer service or call center experience preferred
Ability to multitask in a fast-paced environment
Basic computer proficiency and ability to navigate multiple systems
Typing speed of 30+ WPM preferred
Flexible and team-oriented attitude
Work Environment
Fully remote position
Must be comfortable working with your camera on during the entire shift
Must be comfortable working weekends and flexible schedules as needed
Independent contractor agreement
Weekly payments in USD
$5.50 USD per hour
Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume Review
Pre-Screen Questionnaire
One-Way Video Interview
Pre-Screen interview
Live Interviews
Background Check
Please Note
This is an English-speaking role that requires strong written and verbal English communication skills.
All resumes must be submitted in English to be considered for this position.
A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.
Requirements
Requirements
Advanced English proficiency
Minimum of 1-2 years of Customer Experience experience
Strong communication and organizational skills
Professional attitude and ability to multitask
Strong computer literacy
To apply: https://weworkremotely.com/remote-jobs/resolv-global-seasonal-customer-care-representative