About the role
☎ Community Phone
Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you, your local government agency’s phone, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator . We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as simple and intuitive as possible for people & people in organizations within our communities to communicate.
🌟 About the role
We believe great content is a superpower. As our first Content Marketing Manager, you’ll define our editorial voice, shape our narrative, and build a content engine that drives awareness, engagement, and trust at scale. This is a hands-on, high-visibility role reporting directly to the CEO. You’ll collaborate across product, sales, customer support, and leadership to surface meaningful stories and transform them into resonant content across the funnel.
🚀 You'll own...
Content Strategy
Define and evolve our content marketing roadmap across web, email, social, thought leadership, and more.
Build a system to consistently produce and scale high-impact content, from product launches to case studies to category-defining ideas.
Editorial Execution
Write and edit compelling, high-quality content that clarifies our value, tells our story, and inspires our audience.
Translate complex product or industry concepts into accessible narratives for technical and non-technical audiences alike.
Ghostwrite for the CEO and other execs—turning ideas into thought pieces, keynote outlines, and LinkedIn-ready content.
Distribution & SEO
Develop a smart distribution plan to get our content in front of the right people—across channels and communities.
Own our organic content growth through modern SEO strategies, internal linking, and experimentation.
Brand Voice & Tone
Craft and maintain a clear, confident, and consistent voice across all touchpoints—from blog to byline to billboard.
Build our content guidelines so anyone writing on our behalf sounds unmistakably like us.
Analytics & Optimization
Set KPIs, measure performance, and continuously refine our content based on data and feedback.
Know what works and double down on it.
🏆 You are...
Have 4–8 years of experience in B2B content marketing, ideally at a high-growth tech company.
Can show a portfolio of thoughtful, strategic content—you’ve written blog posts, case studies, newsletters, and perhaps even scripts or decks.
Know how to balance storytelling and strategy—you think in brand and in pipeline.
Are comfortable operating at both 30,000 ft and 3 inches—you can set a vision and roll up your sleeves to get it done.
Thrive in an early-stage environment: ambiguity energizes you, you are obsessed, and you default to action.
Understand how to write for humans, not just algorithms—but you still know your way around an H1 tag, search intent, google search console. And specifically, the humans that are our customers!
Why This Role Matters
This isn’t just another marketing seat—it’s a foundational hire. You’ll play a pivotal role in defining how the world sees us. You’ll shape our voice, grow our audience, and help position us as a category leader. And you’ll do it alongside a team that values clarity, craft, and ambition. And at least at the start, you’ll be reporting to our CEO directly.
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Originally posted on Himalayas