About the role
Your mission
As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies.
Your role goes beyond traditional Customer Success. You combine strategic account ownership with consulting, change management, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making.
You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments.
Your responsibilities:
Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT
Lead consulting, implementation, and change projects with complex stakeholder structures
Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
Advise customers on governance, meeting preparation, collaboration, and decision-making processes
Identify organisational challenges and translate them into clear recommendations and actionable next steps
Build strong, long-term relationships with senior stakeholders and key decision-makers
Identify adoption risks and develop strategies to increase usage, engagement, and customer value
Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership
Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials
Your profile
Based in Germany
Fluent German at C1/C2 level and strong English communication skills
Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
Strong background in consulting enterprise customers and senior or C-level stakeholders
Experience working with large corporations and complex organisational structures
Strong understanding of corporate decision-making processes and organisational hierarchies
Confidence in independently leading workshops, consulting sessions, and executive-level meetings
Strong communication, presentation, and stakeholder management skills
Ability to quickly understand complex organisations and translate challenges into clear solutions
Highly reliable, structured, proactive, and hands-on
Strong personal presence, charisma, and confidence when interacting with senior stakeholders
Willingness to travel occasionally and meet customers on-site
Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus
What we are looking for
You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change.
You combine a consulting mindset with strong customer ownership, communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.
Why us?
100% remote work and flexible working hours
High ownership in a fast-growing SaaS company
Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
Close collaboration with enterprise customers and senior stakeholders
Transparent, trust-based culture with fast decision-making
2–3 offsites and workshops per year
Clear development paths and a steep learning curve
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