About the role
Decision Inc. is currently looking for a Contract Business Systems Analyst to join our Automated Digital Applications team. The Business Systems Analyst will engage with client stakeholders to understand requirements and business problems and how these need to be solved through the implementation of IT solutions.
Who Are We?
Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.
We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.
We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.
Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.
What Will You Do?
Key Responsibility:
Consultation
Quickly understand the client environment and industry, their business challenges, and issues
Elicit underlying problems and make recommendations and suggestions from a business and systems perspective to the client
Become a subject matter expert in the industries and business functions of the clients we engage in
Work together with UX/UI specialists to research and understand client business and industries to provide developers with insights and information to enable the creation of solutions and systems that create value for the customer
Manage client expectations effectively on assigned projects
Scoping
Initiate dialog with business areas to develop an understanding of their business needs and gaps
Perform requirements gathering & analysis through client interviews and workshops
Conduct and attend JAD sessions to solve business requirements
Prioritize independently, multiple requests and system requirements to meet the organisational goals
Identify client organisation's strengths and weaknesses and suggests areas of improvement
Documenting business and system requirements including business process, workflow and user interface
Develop project artifacts such as user stories, functional specifications and system design specifications for client solution requirement
Translate business requirements into technical requirements and communicate needed changes to development teams
Development
Ensure alignment between customer requirements and developer team
Ensure issues are identified, tracked, reported on and resolved in a timely manner with support of PMO team
Communicate needed changes to development team
Assist in the facilitation of team and client meetings
Implementation
Draw up test cases and perform solution quality assurance
Perform testing to validate accuracy of delivered solutions
Ensure issues are identified and resolved in a timely manner
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Administration
Implement and coordinate documentation and project files for all projects
Create user guides
Prepare and setup client staff business training content
Technical
The successful candidate will be required to become up-skilled in the Microsoft technologies stack in order to better understand how client challenges can be solved
The candidate will learn how to use low/no code platforms to develop client solutions to solve business requirements and challenges and to automate and digitize their business processes
Who Do You Need to Be?
Essential
4-5 years Business Analysis experience
Process Design & Optimisation experience
Exposure to all SDLC and/or Agile/Waterfall project methodologies
Well-developed communications and presentation skills with the ability to work in a team environment bringing various skills together
The ability to work independently with both technical and business users at various levels
Extensive knowledge of business systems
Extensive quality assurance experience and best practices in this space
Excellent organizational skills, attention to detail and quality
Excellent analytical, problem-solving, and critical thinking
Excellent grammatical, writing and editorial skills are required
Ability to network and cultivate productive working relationships
Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
Working with all levels within an organization including senior executives, managers, front lines, corporate and technical staff
Advantageous
IT Degree (Bcom/BSc/Btech) or similar
Business Analysis courses or certifications
Project Management or Administration experience
Experience with Microsoft tools such as Visio
Experience in Low/no code development and automation platforms such as Nintex, Power Apps, Automation Anywhere etc.
Originally posted on Himalayas