About the role
Overview
Are you a professional who can coordinate workflows and work processes? Are you able to provide management with updated status on items in workflows? Do you have experience with utilization of reporting and workflows? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history as an Escrow Officer. Now is the time to join our team and become a part of something big.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process
Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions
Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports
Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA
Secure lender, seller and/or broker approval of loan closing documents
Confirm closing dates, location, documentation, and funds due at closing with borrowers
· Resolve vendor billing issues
Conduct bi-weekly meetings with team members and management
Address inquiries from asset management companies, clients, borrowers, agents and internal staff
Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered
· Resolve rejected documents
Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries
WHO YOU ARE
You possess …
The ability to professionally communicate to management the status of items/reports
Working knowledge of real estate titles and deed preparation
· The ability to multitask
Strong computer skills and are proficient in the Microsoft software products
Responsibilities
Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers
Responsible for preparation and accuracy of closing documents in accordance with State requirements and client instructions
Review title commitment to ensure all items are accounted for, including but not limited to: updating payoofs, taxes and HOA; Review effective date schedule within company policy guidelines
Engage lender, seller, and/or broker for approval of loan closing documents and provide requested documents
· Assists in training
Confirm closing dates, location, documentation, and funds due at closing with all parties
Ensure all funding conditions have been met in accordance with State requirements and client instructions
Attend assigned conference calls
Attend and participate in bi-weekly team meetings, ensuring that you are on-time and prepared
Update management of daily reporting status
Work with management on team metric and file counts
Maintain professional communication with team members, team leader, management, and clients (internal and external)
Address inquiries from clients, sellers, buyers, agents, internal staff and asset management companies professionally and in a timely manner
· Resolve vendor billing issues
Cut checks to all payees and wire funds to the seller within client directed timelines
Confirm file setup with disbursements
Resolve post-close issues in a timely manner, including lender, recording, and policy rejections
· Resolve rejected documents
Responsible for maintaining good client relationships and providing customer service
Review and signoff on authorized items
Ensure that all funding conditions have been met in accordance with state and client instructions
Cut checks to all payees and wire funds to the seller within client directed timelines
Perform all other duties as assigned
Qualifications
High School diploma or equivalent required
Prior experience as an Escrow Officer or a Closing Coordinator
Practical work experience within the mortgage loan department of a lending institution
Working knowledge of real estate titles
Prior experience with deed preparation and closings
Must be able to use and have advanced computer skills and be proficient in Microsoft software products
Ability to handle multiple tasks simultaneously
· Demonstrate good communication
· Good customer service skills
Originally posted on Himalayas