About the role
ABOUT EVENTCONNECT
At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, the current opportunity we are hiring for will support our West Coast team and work a schedules shift of Monday to Friday, 11:30am – 8:00 PM ET.
EVENTCONNECT OFFERS
Competitive salary and benefits
Casual but energetic work environment made for today’s workers
Performance-driven culture
Growth opportunities
IT equipment provided
A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
Assist clients with questions about the overall platform by telephone, email &live chat
Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
Continuously working to troubleshoot queries
Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
Support individual reservations within team blocks
Monitor hotel compliance with rooming lists
Completing, tracking and reporting support tickets through the CRM system
Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.
QUALIFICATIONS
Ability to multitask and be agile in a fast-paced environment
Ability to quickly identify and assess customers' needs to achieve satisfaction
Accepts and welcomes new challenges
Accountable for being a team member and contributing to goals
Friendly, professional and confident nature both on the phone and through email communications
Strong problem-solving skills and ability to collaborate with others
Ability to gauge your client and adjust your approach
Organized approach to completing your work to ensure clients and hotel relationships are strengthened
Detail-oriented and precise team player who enjoys working with others
CRM experience
A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
Minimum of 1 year of experience in a tech support or customer service role
Previous experience in hotel management or sales would be considered an asset
Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply. Only those selected for screening and an interview will be contacted.
Salary: $50,00 - $60,000Originally posted on Himalayas