About the role
Shape what’s next in dental technology
Join Henry Schein One!
Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices.
We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.
Onboarding Consultant is responsible for providing the functional solution expertise to the customer during the onboarding process. Create and deliver Operations and Adoption Analysis presentations as well as Organization Build Workshops. Conduct validation sessions for organization build, trial conversions, Smart Start, training plans, product analysis, and professional services statements of work (PST-SOW). This position is responsible for oversight of end users, superuser, and other training delivered during the onboarding process. Managing the coordination of the contract trainers, as well as ensuring the proper transfer of knowledge from Operations and Adoption Analysis and organization building workshops to the superuser and end user training. This position focuses on customers in all segments of the business, including Private Practice and Strategic Accounts.
This position is Remote within the United States with up to 25% travel with short notice.
This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.
What you will do
Coordinate the execution of the defined customer training plans with the trainers
Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process
Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies
Complete Operations and Adoption Analysis and/or oversee a trainer that completes the onsite Operations and Adoption Analysis
Work with the customer to complete the Organization Build Workshops or SmartStarts and validation.
Schedule and conduct planning, building, and validation workshops with the customer
Assist the customer during workshops in the construction of their database to meet the goals and needs of their organization
Manage project tasks, add training, and post Go Live tasks
Assist and collaborate with the project manager
Post Go Live, continue to oversee and manage the remaining tasks and training that cannot be completed prior to the live conversion
Recognize and provide input into process improvement
Manage multiple/simultaneous Onboarding projects and resolve customer escalations
Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors
Analyze possible solutions using standard procedures to solve straightforward problems
Exercise judgment within defined procedures and practice determining appropriate action
Build productive internal/external working relationships
Lead process improvement efforts as needed
Work with other team members as needed to operationalize new professional service offerings
Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed
Work toward and assist in the achievement of individual, team, department, and company goals
Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments
What we are looking for
Typically, 3 to 5 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consulting experience with software in a SaaS Cloud environment
Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technology or other software)
Proficiency with tools, systems, and procedures
Advanced planning/organizational skills and techniques
Good decision making, analysis and problem solving skills
Ability to see and present 'the big picture’, uncover business challenges and architect solutions to solve customer problems
Strong customer-facing and relationship-building skills
Excellent verbal and written communication skills
Proficiently understanding problems facing the complexities of working with customers in the Strategic Accounts segment
Excellent industry knowledge and understanding of competitive products
What will set you apart:
Typically, a bachelor’s degree or global equivalent in related discipline
6 plus years of experience with software in a SaaS Cloud environment
Travel and Physical Demands:
Travel typically 20-25% often with short notice
Office environment / home office
No special physical demands required
The posted range for this position is $65,000-$85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.
What you’ll gain as a #TeamSchein member
A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.
Originally posted on Himalayas