About the role
IMPORTANT - Watch this quick Loom video on how to get hired:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
💼 We’re Hiring: Customer Service
📋 Job Information
Job Title: Customer Service
Job ID: VR1000
Industry: Home Services / Virtual Assistant Services
Location: Mexico
Job Status: Full Time
Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
Compensation: $1000 per month
Target Start Date: ASAP
🧩 Role Overview
This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.
🏢 About the Client
The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.
🎧 About the Role
The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
Full training is provided on call scripts, customer handling, and booking procedures.
📌 Key Responsibilities
Answer inbound calls from prospective customers in a professional and friendly manner
Represent the client as if working directly in their office
Use the client’s standard greeting and approved scripts
Accurately answer customer inquiries about services
Book appointments using the client’s CRM or scheduling platform
Take detailed call summary notes during each interaction
Record customer contact information, inquiry details, and relevant notes
Send complete and accurate call summaries to the client after each call
Send follow-up text messages or emails when required
Maintain high accuracy and attention to detail at all times
🕒 Work Schedule & Shift Assignment
Business operates 7 days per week based on client demand
Available shifts (all times in PST):
5:00 AM – 2:00 PM
7:00 AM – 4:00 PM
8:00 AM – 5:00 PM
11:00 AM – 8:00 PM
Rest days vary depending on client needs
Common rest day combinations include:
Monday–Sunday
Tuesday–Wednesday
Thursday–Friday
Saturday–Sunday off is possible depending on client assignment
Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
Flexibility with scheduling is required
🛠️ Qualifications & Skills
Internet speed of at least 40 Mbps with low latency
Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
Reliable backup power source
Previous BPO or call center experience preferred
Ability to multitask while managing calls and documentation
Strong spoken and written English communication skills
Confidence communicating directly with U.S.-based clients
Excellent attention to detail with accurate data entry
Willingness to receive feedback and make adjustments
Flexible, dependable, and able to adapt to changing schedules
Motivated, hardworking, and eager to add value
Submit your application today and take the first step toward your next great opportunity!
Originally posted on Himalayas