About the role
Kuda, which means ‘love’ in Shona, is more than a fintech - it’s a movement to make financial services accessible, affordable, and truly rewarding for every African.
Backed by over $100 million from some of the world’s most respected investors, we’re building a smarter alternative to traditional banking - offering seamless money transfers, business banking, and instant access to credit, all through your device.
At Kuda, we don’t just build products - we build people. We share the love in how we collaborate, carry everyone along as we grow, break boundaries to challenge what’s possible, and show up every day committed to doing better.
If you’re driven by purpose, excited by impact, and ready to help redefine the future of finance in Africa, you’ll feel right at home here.
Job Objectives:
Provide first level support for official collaboration and messaging tools.
Timely response to issues logged on Jira
Support/provide technical support to all Kuda personnel on technology-
based incidents
Responding to user requests for assistance, diagnosing and resolving
basic hardware and software problems, and escalating complex issues
to senior staff.
Installing and configuring software and hardware, ensuring systems are
up-to-date with security patches and updates, and assisting with the
deployment of new applications
Recording details of user requests, troubleshooting steps, and
resolutions in a ticketing system or knowledge base.
Checking the performance and technical support of computers, printers,
and network devices, CCTV cameras, access doors and escalate issues .
Helping new employees set up their IT equipment and access and
removing access for departing employees.
Managing multiple tasks, prioritizing issues, and keeping accurate
records.
Familiarity with operating systems (Windows, macOS), common
software applications (Microsoft Office suite), and basic networking
concepts
User and device access provisioning and management.
Provide first and second level support for official collaboration and
messaging tools.
Manage requests and incidents on official IT Service Management ticketing tool.
User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites,
Notion, Looker, Slack and other platforms for collaboration and messaging.
Manage 3rd party application integration On Azure.
Manage integrations from Google to other Cloud platforms.
Ensure effective license management for applicable cloud services.
Provide user support for Kuda Contact Center functional tools like Xcally.
Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
Develop and manage functional standard operating manuals across all applicable processes.
Ensure the availability of an updated asset register
Put in place security configurations and settings across managed platforms in alignment with global standards.
Maintain current IT & Compliance processes
Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency
Participate in disaster recovery testing exercises and business continuity planning for business-critical systems
Responsibilities:
FINANCIAL
Demonstrates effective cost control and a strong savings mindset, while maintaining quality standards.
Possesses excellent negotiation skills to ensure projects and initiatives are executed at minimal cost with maximum value delivered.
PROCESS
● Timely response to issues logged on Jira
● Manage network support personnel and 3rd party vendors to always ensure availability of link to relevant locations.
● Provision of up-to-date information on the IT equipment (Computer/monitor/printer/switches/routers, UPS, Inverters) asset of the bank always.
● Liaise with other Technology units to provide prompt and efficient technical support for all locations.
CUSTOMER
● Support/provide technical support to all Kuda personnel on technology-based incidents
TEAM
● Strong team player, contributing effectively within the unit to drive collaboration and achieve
maximum performance.
Requirements
B. Sc. (Computer Science)/B. ENG ; MCP, CCNA, ITIL
Minimum of 0-3 years total experience
Good Writing & Communication Skills
Understanding of Windows Client and Servers Operating Systems
Understanding of Google workspace
Good personnel management skills
Excellent Knowledge of Business Processes
Basic Understanding of IT Governance, ISMS, ITIL practices, PCIDSS.
Inquisitive, intuitive and excellent problem-solving skills
Strong Analytical and Numerical skills
Acquiring more skills in IT/Information management and personnel management.
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
💜A great and upbeat work environment populated by a multinational team
👴Pension
📈Career development & growth
😁Competitive annual leave plus bank holidays
🎁Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
💯Group life insurance
💖Medical insurance
🎁Well-fare package (Wedding, Compassionate and etc)
✅Perkbox
🏃♀️Goalr - employee wellness app
🥇Award winning L&D training
💒 We are advocates of work-life balance, working in a hybrid in office schedule
