About the role
Company Description
Renmoney is a financial services company that offers simple and accessible financial products to help individuals and businesses achieve their financial goals. Our products include loans, savings, and investments, and we use data-driven insights to understand our customers better and provide them with the best possible solutions. We have a hybrid work model that accommodates both remote and on-site employees.
Role Description
· Connect with our customers through phone calls, emails, and personal interactions to understand their readiness and capability to make payments.
· Keep track of your daily activities, including the number of calls made, successful contacts, payment promises made, and those kept, all using the Bank’s designated Collections system.
· Work together with customers to create effective payment plans and settlements that help keep their accounts on track.
· Address customer objections and complaints with professionalism, coordinating with relevant departments as needed to find resolutions.
· Look into and resolve any discrepancies in customers' payment schedules and repayment methods.
Requirements
Preferred: 12 months and above experience in consumer loans operation, if possible in a call center or in a similar collection center function.
Customer service and communication skills
Finance knowledge and experience with payment processing systems
Ability to work well under pressure and meet tight deadlines
Attention to detail and ability to maintain accurate records
Bachelor's degree in Finance, Accounting, or related field
Benefits
You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
We are the place for you, if
You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You are adept at identifying, assessing, mitigating, monitoring and reporting risks, and ensuring controls are working effectively. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.
