About the role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.
Key Responsibilities
Build, maintain, and strengthen long-term customer relationships through exceptional service delivery, ensuring high levels of customer satisfaction, retention, and referral generation.
Guide customers through the Bank's products and services, providing clear information on lending solutions, account requirements, and banking processes while ensuring compliance with applicable policies and procedures.
Conduct comprehensive financial needs assessments for new and existing customers to identify suitable banking solutions that align with their financial goals and priorities.
Proactively identify and execute cross-selling and up-selling opportunities across the Bank's product suite to deepen customer relationships and maximize portfolio value.
Drive deposit mobilization by growing savings, current, fixed deposit, and investment portfolios, ensuring the achievement of assigned liability and revenue targets.
Actively manage and grow an assigned customer portfolio, maximizing revenue through product penetration and relationship expansion while maintaining sound risk management and portfolio quality standards.
Identify and acquire new-to-bank customers through business development activities, market networking, and customer referrals to support portfolio growth objectives.
Qualifications
University Degree
Additional Information
Behavioural Competencies:
Checking Things
Convincing People
Developing Expertise
Developing Strategies
Embracing Change
Establishing Rapport
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Impressing People
Interacting with People
Inviting Feedback
Meeting Timescales
Pursuing Goals
Seizing Opportunities
Showing Composure
Taking Action
Team Working
Thinking Positively
Technical Competencies:
Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding (Consumer Banking)
Processing
Product Knowledge (Consumer Banking)
