About the role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide end-to-end support for cross-border payment requests and queries, ensuring accurate review, validation and processing of instructions, investigations, effective resolution of payment exceptions, and timely stakeholder engagement within agreed service level agreements.
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Corrective Actions
Operations
1-2 years
Broad knowledge and practical work experience within a payments processing area
1-2 years
Knowledge and practical experience with using computers and relevant programmes and systems to capture and upload data is preferable
1-2 years
Previous banking knowledge is preferable. Previous experience from a graduate programme or learnership
Behavioural Competencies:
Adopting Practical Approaches
Challenging Ideas
Checking Things
Developing Expertise
Establishing Rapport
Following Procedures
Generating Ideas
Interacting with People
Meeting Timescales
Producing Output
Taking Action
Upholding Standards
Technical Competencies:
Client Servicing
Data Analysis
International Market Knowledge
IT Systems
Local Market Knowledge
Query Resolution
Risk Reporting
