About the role
To provide an efficient support service delivery to customers on the corporate banking platforms.
Requirements
Key responsibilities
Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
Reconciliation of the various GLs managed by the team
Call over accurately of processed transactions / customer mandates as applicable.
Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.
Skills/Competencies
Comprehensive knowledge of both local and international banking operations.
Strong understanding of the Bank’s policies, regulatory requirements, and internal controls.
Well-versed in industry best practices, emerging trends, and innovations within the banking sector.
Expertise in channel optimization to enhance customer reach and operational efficiency.
Outstanding customer service skills with a proven ability to address client needs effectively.
Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.
Generic Skills:
Creative thinking and innovation to drive continuous improvement.
Ability to identify opportunities and take initiative.
Sharp analytical skills to assess data and make informed decisions.
Effective problem-solving abilities to address challenges proactively.
Excellent interpersonal skills, enabling collaboration and teamwork across diverse groups.
Good knowledge of payment industry regulations
In-depth knowledge of electronic banking platforms and the underlying technologies that support them.
Extensive product knowledge across the Bank’s offerings to provide informed solutions.
Familiarity with project and product management principles to drive successful delivery and implementation
Strong verbal and written communication skills, capable of articulating complex ideas clearly and professionally.
MS Suite basic knowledge
Qualification
First degree in any Discipline with a minimum of Second-Class honors.
Relevant Masters’ degree will be an advantage
Professional Membership
A recognized professional certification will be an added advantage
Experience
Minimum of 2 years relevant experience.
