About the role
The Care Navigator supports Medicaid members and other eligible populations participating in New York Social Care Network (SCN), 1115 Waiver, In Lieu of Services (ILOS), Value-Added Benefit (VAB), and related programs. The role helps individuals identify and address health-related social needs by connecting them with appropriate services and resources.
This position delivers person-centered, culturally responsive, and trauma-informed navigation through community-based, field, telephonic, and technology-enabled settings. The Care Navigator reports to the Care Navigation Program Manager and works in a New York-based hybrid role requiring regular local travel, with occasional travel within New York State.
The ideal candidate is equally comfortable engaging individuals at a busy community event, building relationships with partner organizations, and providing ongoing navigation support by phone. They are passionate about improving health equity, connecting people to critical services, and serving as a visible, trusted presence within the communities they support.
Hourly Range: $25-26/hour
NOTE: This is two openings for any posted location in New York. Please only apply for ONE position.
Responsibilities include, but are not limited to
Conduct standardized health-related social needs screenings in accordance with state and program requirements in community, partner organization, virtual, and telephonic settings
Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs
Provide in-person screening and navigation support at community events, health fairs, enrollment events, and outreach activities
Build and maintain relationships with community-based organizations, healthcare providers, and local partners to increase awareness of available social care services
Serve as an embedded Care Navigator within designated partner organizations, as assigned, providing on-site screening, referral coordination, and navigation services
Initiate, monitor, and close referrals within designated referral management platforms
Accurately document service activities, encounters, outcomes, and time spent in accordance with program billing and reporting requirement
Perform closed-loop referral follow-up activities to confirm successful service connections and identify unresolved barriers
Conduct outreach attempts and engagement activities in accordance with program timelines and documentation standards
Educate individuals, caregivers, and community stakeholders regarding available benefits, community resources, and social care services
Coordinate with healthcare providers, managed care organizations, community-based organizations, and other stakeholders to support continuity of care
Represent the organization professionally in community settings and act as an ambassador for care navigation programs and services
Escalate complex cases, urgent social needs, safety concerns, or barriers to supervisory or clinical staff as appropriate
Maintain compliance with HIPAA, confidentiality requirements, and all applicable federal, state, and program regulations
Meet productivity, quality, timeliness, documentation, and engagement standards established by the organization and program requirements
Participate in ongoing training, workflow development, community engagement initiatives, and quality improvement activities
Support reassessment, renewal, and recertification activities as required by program guidelines
Required Skills and Experience
Minimum of 2 years’ experience in healthcare, social services, behavioral health, community outreach, case management, care coordination, human services, or a related field
Experience engaging individuals from diverse communities and backgrounds with empathy, professionalism, and cultural humility
Ability to build rapport quickly in both community-based and telephonic settings
Experience conducting direct client interactions in-person, telephonically, or through community outreach activities
Strong verbal, written, and interpersonal communication skills
Ability to present information effectively to individuals, families, community partners, and stakeholders
Strong organizational skills with the ability to manage multiple priorities, locations, and deadlines simultaneously
Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements
Proficiency with Microsoft Office applications and technology platforms used for documentation and referral management
Ability to work independently, exercise sound judgment, and adapt to changing community and program needs
Valid driver's license, reliable transportation, and ability to travel regularly throughout assigned service areas
Ability to routinely use laptops, smartphones, and other mobile technology while working remotely and in the field
Preferred Skills and Experience
Training or certification in Trauma-Informed Care, Motivational Interviewing, Crisis Intervention, and/or De-escalation Techniques
Experience working within New York Medicaid, Social Care Network (SCN), Managed Care, 1115 Waiver, or Health Equity initiatives
Experience providing care navigation, care management, community health worker services, outreach, health coaching, benefits navigation, or case management
Experience conducting community outreach, tabling events, health fairs, enrollment events, or grassroots engagement activities
Experience working with individuals experiencing food insecurity, housing instability, behavioral health conditions, substance use disorders, transportation barriers, justice involvement, or other social determinants of health
Bilingual proficiency preferred, particularly Spanish, Mandarin, Cantonese, Russian, Bengali, Haitian Creole, Arabic, or other languages commonly spoken in New York communities
Established knowledge of community resources and service networks within New York State
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Compensation
Additional Information
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. Qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, or veteran status.
