Client Growth Manager

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As a Client Growth Manager, you will own a portfolio of Ozow merchants to retain and grow it. You will keep the day-to-day running smoothly and, as their payments expert, show each merchant's leadership team where more of their business can run through Ozow. 

Your role and responsibilities 

Portfolio Growth and Revenue Expansion 

Own growth targets for an assigned portfolio of merchants, increasing processing volumes and revenue 

Review each merchant's payment channels, products and verticals to identify where Ozow is not yet plugged in, and build the case to expand 

Identify, qualify and close upsell and cross-sell opportunities in partnership with Sales and Commercial 

Build and execute growth plans for key merchants, moving accounts from day-to-day service into strategic growth 

Executive Merchant Engagement  

Act as the trusted payments adviser to merchant stakeholders up to C-suite level 

Lead regular engagement conversations and business reviews focused on performance and growth 

Be the voice of the merchant internally, so feedback informs product and service improvement 

Portfolio Management and Merchant Experience  

Manage the day-to-day health of your portfolio, including performance, escalations and issue resolution 

Review merchant checkout journeys and customer experience, and recommend improvements 

Maintain high levels of merchant satisfaction, retention and Net Revenue Retention 

Cross-functional Problem Solving and Accountability  

Take ownership of complex merchant problems end to end, from understanding the issue through to resolution 

Ask the right questions early and bring Data, Legal, Product, Tech and Finance into the conversation when needed 

Move issues forward at pace without waiting on others, keeping merchants informed throughout 

Tool Utilisation and Change Management 

Keep merchant records, account plans and engagement activity current in Ozow's CRM and reporting tools 

Contribute to Client Growth processes, playbooks and documentation as the team shifts from service to growth 

Use merchant dashboards and performance data to track portfolio health and growth 

Automation and AI 

Use AI tools to prepare merchant insights, account reviews and engagement material faster 

Identify repetitive day-to-day portfolio tasks that can be automated, freeing time for growth work 

Use reporting automation to spot growth and risk signals across your portfolio early 

You are an ideal candidate if you have 

Relevant bachelor's degree or equivalent experience 

4+ years in account management, client success or a similar client-facing role managing a portfolio of accounts 

Excellent spoken and written English, with the confidence to engage senior and C-suite stakeholders 

A track record of growing existing accounts through upsell and cross-sell 

Experience solving complex client problems end to end across multiple internal departments 

A strong sense of ownership, accountability and pace 

Comfort working with data and dashboards to understand client performance 

Payments, fintech or e-commerce experience is advantageous 

Your skills and competencies

You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. 

Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. 

A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day. 

You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. 

Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. 

You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. 

You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. 

We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments. 

You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. 

Interview process 

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview.

In office perks 

Healthy breakfast, lunches and snacks

Monthly team connects 

On-site Barista 

Perks for South African based employees

Medical aid subsidy

Group Risk Insurance

Generous paid annual leave   

Birthday leave

Learning and Development opportunities 

Mentorship programme

Quarterly team building

Employee Assistance Programme (EAP) 

Community initiatives 

Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition

At Ozow, we don't just process payments. We are redefining the future of how money moves. Our promise to our people is simple. Ozow is built for high impact: clear expectations, genuine investment in you, and the room to do work you are proud of. We back you to own what you deliver and how you grow, and we recognise the people who lift others, not just themselves. People are trusted to make decisions and own outcomes, where the growth you create, in yourself and in others, is part of how we succeed together.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now! 

Keen to know more? 

Interested in joining our rocket ship?  

To find out more about life at Ozow, head over to our Careers Page here!