About the role
Who We Are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Job Title: Administrative Officer
Location: Umuahia, Abia
Employment Status: Outsourced (Contract)
About this role:
The Administrative Officer plays a pivotal role as the primary face and administrative anchor of Moniepoint. This position delivers seamless front desk operations, manages guest experiences with warmth and professionalism, and supports day-to-day office administrative and facility tasks. You will ensure that office operations run efficiently, access control standards are maintained, and visitors and staff alike experience an exceptional environment aligned with Moniepoint's brand values.
Responsibilities:
Visitor & Guest Management:
Welcome and receive all visitors, clients, and staff warmly and professionally.
Manage the visitor sign-in and sign-out register accurately and consistently.
Notify the relevant staff member promptly upon a visitor's arrival and manage the waiting area with hospitality.
Handle front desk enquiries — in person and by telephone — with clarity, patience, and a helpful attitude.
Office Administration:
Receive and direct incoming mail, courier deliveries, and correspondence to the right person.
Maintain a clean, organised, and presentable front desk and reception area at all times.
Monitor front desk supplies and flag replenishment needs to the supervisor before they run out.
Keep accurate daily logs of visitors, calls, and front desk activity as directed.
Facility & Access Support:
Follow established access control procedures when issuing visitor passes and managing office entry.
Promptly report maintenance, environmental, or security concerns — such as AC faults, power issues, or cleaning gaps — to the supervisor for resolution.
Support the administration team with basic facility-related tasks as assigned.
Brand & Culture Representation:
Maintain a professional appearance and conduct consistent with Moniepoint's brand standards at all times.
Demonstrate warmth, patience, and respect in every interaction — regardless of who the visitor is or why they have come.
Handle any sensitive information encountered during the course of duties with discretion and integrity.
Experience & Background:
Minimum of OND or HND in any relevant discipline; BSc is an added advantage.
1–2 years of experience in a customer-facing, administrative, or office support role; fresh graduates are encouraged to apply.
Prior experience in a structured corporate or service environment is an advantage.
Skills & Competencies:
Clear, polite, and professional communication in English — verbal and written.
Naturally warm and approachable, with strong interpersonal skills.
Basic proficiency in Microsoft Office tools (Word, Excel, Outlook).
Reliable, punctual, and consistent — someone who shows up and follows through.
Attentive to detail in record-keeping and daily tasks.
Calm and composed when managing multiple visitors or unexpected situations.
Takes direction well and follows established processes without needing to be reminded.
Discreet and trustworthy when handling confidential information.
Shows initiative in small ways — notices what needs doing and does it.
What success looks like in this role:
Flawless front desk operations with zero gaps in visitor logging and access control compliance.
Consistently positive feedback from visitors, clients, and internal teams regarding reception hospitality.
Proactive office maintenance support where facility issues are flagged and resolved before they disrupt daily operations.
A welcoming, organised, and professionally representative front-of-house environment that reflects Moniepoint's culture.
Why join us:
Competitive compensation, benefits, and career growth opportunities.
Supportive culture and environment dedicated to professional development.
