About the role
Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.
Join us and be part of a dynamic team that thrives on excellence and innovation.
We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.
As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.
Responsibilities
Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
Promptly respond and escalate TT's from Customers to Suppliers
Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
Respond to network issues promptly, escalating to senior teams when necessary
Perform root cause analysis to prevent future occurrences of network disruptions
Collaborate with cross-functional teams to support system upgrades and configuration changes
Document and update operational processes, procedures, and incident reports
Continuously optimize system performance and implement best practices for network reliability
Requirements
Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
2+ years of experience in a NOC or telecom environment
Excellent knowledge of English language, any additional languages is a plus
Proficiency with Alaris systems is a must
Strong understanding of networking protocols, technologies, and troubleshooting techniques
Excellent problem-solving skills with the ability to work under pressure
Strong communication skills to collaborate with internal teams and external stakeholders
Having experience in the voice field would be a plus
* CV must be submitted in English; applications with CVs in other languages will not be considered
Benefits
Competitive salary and performance-based bonuses
Paid annual leave days & paid sick leave days
Flexible working hours and a supportive work-life balance culture
Paid access to premium AI tools
Team events and company outings
Access to professional development programs and continuous training
Growing company with the potential to take over responsibility and grow personally
Originally posted on Himalayas
