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About the role
Headquarters: Dallas, Texas, United States
URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group
Job Title: Customer Service Representative — Remote
Company: DLN Consulting Group
Job Type: Part Time
About DLN Consulting Group
DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.
Position Overview
The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.
Respond promptly to client inquiries via phone, email, and chat
Resolve client issues and complaints with professionalism and urgency
Maintain accurate records of client interactions in CRM systems
Escalate complex issues to appropriate departments
Follow up with clients to ensure satisfaction and resolution
Support onboarding of new clients with guidance and resources
Meet daily and weekly performance metrics and service level targets
Collaborate with internal teams to improve client experience
Fully remote position
Competitive benefits package
Paid training provided
To apply: https://weworkremotely.com/remote-jobs/dln-consulting-group-customer-service-representative-remote
