About the role

This is a remote position.
We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers.

Requirements
Key Responsibilities
Provide technical support to users experiencing issues with the telehealth platformTroubleshoot login issues, connectivity problems, and general system errorsGuide users through platform features and functionalitiesEscalate complex technical issues to engineering teams when neededDocument issues, resolutions, and recurring problemsCollaborate with product and engineering teams to improve user experienceRequirements
Fluency in English (spoken and written) is requiredProven experience in technical support or IT helpdesk rolesStrong troubleshooting and analytical skillsAbility to explain technical concepts clearly to non-technical usersFamiliarity with web-based applications and basic system diagnosticsStrong attention to detail and problem-solving mindsetPreferred Qualifications
Experience in telehealth or healthcare technology environmentsBasic understanding of APIs, integrations, or system workflowsExperience with ticketing systems (Zendesk, Freshdesk, etc.)
Originally posted on Himalayas

Interview prep

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Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT Remote Collaboration Technical Support Specialist Telehealth remote

Likely questions

Tell us about work you have done that is close to the Technical Support Specialist (Telehealth) role.
How would you approach your first 30 days at apricot?
Which of Remote Collaboration, Technical and Support have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Remote Collaboration, Technical and Support.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Technical Support Specialist (Telehealth) role because I can bring practical experience in Remote Collaboration, Technical and Support, learn the team quickly, and contribute to the outcomes apricot needs from this hire.

Technical Support Specialist (Telehealth)

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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