About the role

The Call Center Technician serves as the first point of contact for IT support, providing remote troubleshooting for hardware, software, network, POS, and MNSP issues, while coordinating with technicians and vendors to ensure timely resolution.
Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The Call Center Technician acts as the first point of contact for IT support across H&S Energy Group.
Operating remotely, the role provides troubleshooting and technical assistance for hardware, software, and network issues—including POS systems and MNSP-related disruptions—while coordinating with field technicians and vendors to ensure timely resolutions.
Bachelor’s degree in IT, Computer Science, or related field
At least 2 years of remote IT support/service desk experience.
Ability to work independently in a fully remote role (aligned to PST)
Knows how to work in a team environment
Familiarity with ITIL service delivery and escalation workflows.
Preferred: knowledge of POS, MNSP, and fuel management systems.
Skills in MDM and RMM tools.

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role

Technology & IT Human Resources Remote Collaboration Xtn A446258 Call remote

Likely questions

Tell us about work you have done that is close to the XTN-A446258 | CALL CENTER TECHNICIAN role.
How would you approach your first 30 days at KMC Solutions Inc?
Which of Human Resources, Remote Collaboration and Xtn have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Human Resources, Remote Collaboration and Xtn.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the XTN-A446258 | CALL CENTER TECHNICIAN role because I can bring practical experience in Human Resources, Remote Collaboration and Xtn, learn the team quickly, and contribute to the outcomes KMC Solutions Inc needs from this hire.

XTN-A446258 | CALL CENTER TECHNICIAN

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

Related jobs.